We have moved our support to http://www.landofsavings.co.uk/support

Our new ticket system will help us provide a much higher quality service to our customers.

Our support system is being updated with a range of features such as Live Chat, Frequently asked Questions etc. Our new support system should be online Monday evening.

Each support request will be allocated via a Ticket number, this ticket number will avoid any losses of emails between our servers and your email host.

You can log in and check on the status of your support ticket through opening hours.

Our support ticket system will be open Monday-Friday 10am - Midnight. We endever to reply to all support requests in a much faster time frame.

General Support (excluding delivery & payments) within 2 working hours

Delivery Support (mon-fri 9-5) within 24 hours

Accounts (payments) (mon-fri 9-5) within 24 hours.

Our New Customer Service Pledge

We aim to offer you the highest quality service at all times. We aim to resolve any enquiry you have within 24 hours, sometimes, as you can appreciate, it may take longer. if it does, we will tell you how long we expect to take, explain the reason for any delay and we will work as quickly as we can to find a solution for you.

If at any time you are not happy with our Customer Support, you can raise a ticket with our management. Please note, it is important to note, that if you have not dealt with Customer Support then a manager cannot help you, we ask that you allow Customer Service the chance to resolve any enquries you have.

We may follow up any Support we have provided you to ensure you are happy.

In all events, our Customer Support pledge is to offer you a first class service at all times.

<< Back to news